When Customers Experience The Wrath

Alright, this true story didn't involve my boss being an asshole. Actually, it did. Not towards me though. Remember that angry customer that called about his product not working in the previous post? Well, he decided to call again.

I was minding my own business doing my normal socistuff when the phone rang. I saw the caller ID and instantly recognized the phone number from the upset customer. Since my boss and I are the only ones in the "sales department" I knew I would have to answer.
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I let the phone ring a few times, hoping that my boss would magically pick up. Guess what? He didn't pick up. I answered the phone and instantly started getting scorned by the customer.

The customer spoke with an irritated and firm voice saying, "I DEMAND MY MONEY BACK OR A NEW PRODUCT. I DEMAND TO SPEAK WITH A MANAGER AND THE OWNER. I WILL GET MY LAWYER INVOLVED".

I responded quietly with "Please hold".

I told my boss that we have the same upset customer that called last week. My boss said to leave him on hold again.

I informed my boss that it's going to give us a bad name, and we really don't need this kind of publicity. I also told him that the customer was swearing and threatening to sue us.

Then my boss finally agreed to talk to the customer. Kinda. My boss answered the phone and used a fake name acting as a fake manager.

After that, it got ugly. There was loud yelling coming from both ends of the phone. I could tell because my boss put the call on speaker.

After about six minutes of getting no where in the conversation between my boss and the customer, my boss finishes the conversation with "...I DON'T GIVE TWO SHITS. NO ONE CALLS MY COMPANY WITH YOUR SHITTY ATTITUDE. YOU ARE SHIT OUT OF LUCK BUDDY. YOU AREN'T GETTING SHIT FROM ME" and hangs up.

I didn't experience the wrath of my boss that day, the customer did. I feel sorry for the customer who patiently was on hold everyday.

Boss, you're an asshole.