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Thursday, March 28, 2013

When Customers Experience The Wrath

Posted By: Heroic Henry - 9:25 PM

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Alright, this true story didn't involve my boss being an asshole. Actually, it did. Not towards me though. Remember that angry customer that called about his product not working in the previous post? Well, he decided to call again.

I was minding my own business doing my normal socistuff when the phone rang. I saw the caller ID and instantly recognized the phone number from the upset customer. Since my boss and I are the only ones in the "sales department" I knew I would have to answer.
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I let the phone ring a few times, hoping that my boss would magically pick up. Guess what? He didn't pick up. I answered the phone and instantly started getting scorned by the customer.

The customer spoke with an irritated and firm voice saying, "I DEMAND MY MONEY BACK OR A NEW PRODUCT. I DEMAND TO SPEAK WITH A MANAGER AND THE OWNER. I WILL GET MY LAWYER INVOLVED".

I responded quietly with "Please hold".

I told my boss that we have the same upset customer that called last week. My boss said to leave him on hold again.

I informed my boss that it's going to give us a bad name, and we really don't need this kind of publicity. I also told him that the customer was swearing and threatening to sue us.

Then my boss finally agreed to talk to the customer. Kinda. My boss answered the phone and used a fake name acting as a fake manager.

After that, it got ugly. There was loud yelling coming from both ends of the phone. I could tell because my boss put the call on speaker.

After about six minutes of getting no where in the conversation between my boss and the customer, my boss finishes the conversation with "...I DON'T GIVE TWO SHITS. NO ONE CALLS MY COMPANY WITH YOUR SHITTY ATTITUDE. YOU ARE SHIT OUT OF LUCK BUDDY. YOU AREN'T GETTING SHIT FROM ME" and hangs up.

I didn't experience the wrath of my boss that day, the customer did. I feel sorry for the customer who patiently was on hold everyday.

Boss, you're an asshole.





About Heroic Henry

Techism is an online Publication that complies Bizarre, Odd, Strange, Out of box facts about the stuff going around in the world which you may find hard to believe and understand. The Main Purpose of this site is to bring reality with a taste of entertainment

19 comments:

  1. That's too bad for the company....I am assuming you lost the customer. :)

    ReplyDelete
    Replies
    1. Yes, we for sure lost the customer. It's not the first one either. Thanks for the feedback!

      Delete
  2. Why stop at fake names and fake jobs? Hire a whole fake staff and have them complete all sorts of fake accomplishments. It could be fun.

    Mike
    www.mikekraus.blogspot.com

    ReplyDelete
    Replies
    1. Mike, you will be surprised on how many fake salesman we have "working" for us. Stay tuned for future posts and you will meet them all.

      Delete
  3. That's really bad for the customers and eventually for the company and the worker! That includes you too right?

    ReplyDelete
    Replies
    1. Yes, it's bad for everyone! Especially the customer and company!

      Delete
  4. Okay, Im generally not in favor of the "customer is ALWAYS right" way of handling such business issues, but common courtesy and politeness is always necessary.

    What I wonder though is - what kind of person is your boss' boss to hire and keep him in the company...

    ReplyDelete
    Replies
    1. Well, the customer has been polite for about a week. He hasn't had is issue resolved so he decided to get angry. I don't blame him.

      My boss is the CEO of the company so he can pretty much do what he wants :/

      Delete
  5. haha wow that's crazy. guess sometimes it's tough working in a department of two

    ReplyDelete
  6. If we should pull a trick like that to a client in Belgium, you'be to certain to be mentioned in the papers and on FB within days... Very bad publicity for your company indeed.

    What an a**!

    ReplyDelete
    Replies
    1. Oh wow. It's certainly bad publicity! I totally agree with you on the last part. Thanks for commenting!

      Delete
  7. The "leave the on hold" phrase is so familiar to me haha I worked for a company that actually had a fake voice mail box set up with a fake manager name, so all complaints went to that "person" and his voicemail. Of course no one ever followed up on the complaints. Crazy what some companies can get away with.

    ReplyDelete
    Replies
    1. Yes! It's scary to know that actual reputable companies do these kind of things. This makes me think twice whenever I buy a product online.

      Delete
  8. Omg... and I thought that my boss was an asshole...

    ReplyDelete

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